Auto Repair Team | Davenport Motor Company

My Davenport Difference: Family

In 1996 the Davenport brothers took a leap of faith. They had been working at a local Lexus dealer, servicing cars. But they felt called to do more.

“We had families to support, kids to educate, bills to pay,” Dave Davenport recalls. “Despite the challenges, we were drawn to the opportunity that having our own business would provide.”

Twenty years later, with all three brothers (Dave, Craig and Daniel) now working in the business, they wouldn’t change their decision. “Our father was a great inspiration for us,” says Craig. “As a minister, he knew the importance of relationship. So that’s what our business was built on: getting to know our customers and treating them with honesty and integrity.”“And keeping their cars running,” adds Daniel.

The Davenport “family” includes not only the brothers but their employees, as well. From the beginning, the brothers committed to a five-day work week, preserving weekends so everyone could spend time with family.

This family-friendly work atmosphere has helped foster deep loyalty and longevity, so that Davenport customers get to know their service advisors and the technicians who work on their cars.

What’s in store for the next 20 years? While times may change, the values and integrity that undergird this service business won’t change. “We’re not fancy or showy,” declares Dave, “but as long as customers want honesty and fair service, we’ll be here.”

Customer Img 1 | Davenport Motor Company

My Davenport Difference: Dependability

Jim Reed is that most precious of customers: he believed in you when you were just starting out, and he has trusted your service ever since. That’s the special relationship Jim—along with other long-time customers— shares with the Davenport Motor Company guys.

Twenty years ago in 1996, Davenport was a fledgling independent Lexus service shop, and Jim was a guy looking to buy his first Lexus—a used 1991 LS400 sedan with 70,000 miles. The sales person referred Jim to Davenport—the guys he trusted to give Jim straight advice on the car’s shape—and Davenport gave the car a thumbs up. He hasn’t looked back since.

“Davenport always services my cars,” says Jim. “They are honest, reliable, dependable, and just fun to do business with. Over the years, they’ve inspected every used Lexus before I bought it, and serviced the car until it was time for the next one! Now I bring both of our cars in every 5,000 miles for oil changes and anything else we may need.” As we celebrate 20 years of dependable, honest service, we invite you to tell your friends and neighbors about Davenport Motor Company. We appreciate your business!

Customer Img 2 | Davenport Motor Company

My Davenport Difference: TLC

“Dad, we want to ride in Mom’s car. Your car is just so not cool.”

Dave G. smiles. He remembers the days of shrinking down in the front seat of his Dad’s not-so-cool car, hoping no one saw him.

Now he knows better. With a family to support, kids to educate, and dogs to transport, Dave cherishes his well-loved, well-maintained, high-mileage LS430 sedan. He appreciates the lessons he learned from his Dad of how to take care of a car, performing maintenance and repairs, and being more concerned about what’s on the inside than the outside—even though his LS430 looks pretty good for nine years old!

Customer Img 3 | Davenport Motor Company

My Davenport Difference: Honesty

Bill Owens watched as the saleswoman patted the hood of the black jade pearl Lexus LS400. “This car will last for 500,000 miles,” she declared. It was 1990 and Lexus had just been introduced as a luxury car brand, competing with Mercedes-Benz, Cadillac and BMW. Bill was hooked.

In 2002, Bill and his family moved to Texas, still driving the Lexus. The car’s mileage was increasing, and every time Bill took it to the dealer for regular maintenance, he left with a long list of “needed repairs.”

One day as he left the dealer, he noticed a newly opened Lexus service shop in Plano. Davenport Motor Company had arrived! On impulse, he pulled in and asked them to look at the car, then look at the list of “needed repairs.” What he heard from Davenport was exactly as he suspected: he didn’t “need” all those repairs at all. And Davenport’s second opinion was free.

He has never been back to the dealer, and his trust in Davenport is unwavering

“I kept this car because of Davenport,” he said. “We’re getting ready to turn 500,000 miles. I guess we’ll prove that saleswoman right!” An accountant by profession, Bill knows value for his investment. He knows he will receive fair pricing, excellent service, and honest work at Davenport.

Like all customers, Bill is special at Davenport. It’s rare to find an original 1990 Lexus with an original owner. It’s even rarer to turn 500,000 miles. But as long as he wants to keep the car going, Davenport will make it happen.

Customers | Davenport Motor Company

My Davenport Difference: Family

In the Moore household, you don’t get rid of a car—you pass it to the next driver in line. And the next. And the next.

The story begins with a 1994 Lexus that Mary Moore drove, then her husband, then her son, and finally her daughter, Caroline. When that car met its untimely end in 2011, Caroline needed a new—er, different—car. So what was the family’s solution? Grandmother Francille McCarthy offered her 2004 Toyota Avalon, seven years old with a mere 43,000 miles.

But the solution wasn’t that easy! Mary was driving the Avalon. So for Caroline to get the Avalon, Mary needed a new car. A REAL new car this time! Her pick? A new Lexus IS250 convertible.

The Moore family’s secret to automobile longevity is Davenport Motor Company. Davenport not only keeps all these cars straight, it also keep them running. All the cars get regular check-ups and routine maintenance. Plus, Davenport tracks future needs, such as brakes, so Caroline can get her car serviced while she’s home from college.

But just as much as the Moore family relies on Davenport’s expertise, they also value Davenport’s emphasis on family—such as being closed on weekends so staff can spend time with their families. After all, family should come first, and Davenport is keeping multiple generations of the Moore family driving safely.

My Davenport Difference: Personal Service

As a wedding planner, McKenzie Wollin sooths frayed nerves, remains calm through family squabbles, and makes every bride feel extra-special. This is how she treats others—and this is how she likes to be treated.

McKenzie had always wanted a Lexus IS250. So a friend called her one day and said, “I have the perfect car for you! This guy I know just got dumped by his fiancée—and he had just bought her an IS250. She gave back the ring and the car and left town. You sure don’t want his ring, but the car has your name all over it!” And it did.

Her friend’s advice, however, didn’t stop at buying the car. She also told McKenzie that she HAD to get the car serviced at Davenport. There was just no other place to go.

McKenzie had taken the car to its original dealer for service, but felt like a number—shuffled around, treated nicely but impersonally. She was just one more car owner, getting one more service job.

Then she remembered Davenport.

When she walked in for her first service appointment, McKenzie was blown away by how she was treated. “The guy in the front office stood up and came out to greet me as I came through the door,” she said. “He knew my name and said they were expecting me. How great is that?”

This personal service matched exactly what McKenzie wanted. Now she brings her car to Davenport for everything, and will never go back to the dealer for service. She uses a free loaner car when her car needs to stay awhile, and she relies on Davenport to notify her when she’s due for non-routine maintenance, such as a brake job.

“I won’t go anywhere else, and I will only buy a Lexus from now on! And I’m hoping the next one will be family-size.”

Customer Img 5 | Davenport Motor Company

My Davenport Difference: Trust

Tracy Bodenheimer knows what it’s like to buy a used car. And she knows what it’s like to have a bad service experience after buying the car.

Fifteen years ago Tracy was a single mom, working hard to support herself and her kids. She wanted a Lexus because of their reputation for safety and reliability. So after a long search, she located the perfect car: a Lexus that was only a few years old, being sold by a local dealer who assured her it had passed its inspection with flying colors.

Two weeks later, Tracy was back at the dealership with a leaking radiator—and a $2100 repair bill.

A friend recommended she have Davenport look at the car before making the repair. So she had the car towed across the Metroplex to the original Davenport location near TI at LBJ and Central. The verdict? The car needed a $10 radiator cap—not a new radiator.

Eventually the radiator was replaced—as was the car. And four Lexus later, Tracy still comes to Davenport for everything: oil changes, tire rotations, routine maintenance, service calls.

“I will never go anywhere else and I will only drive a Lexus because of Davenport,” says Tracy enthusiastically. “As a woman, I know I can trust them to be honest with me about the work my car needs. And that is NOT the experience I had before!”

Tracy is such a Davenport fan that she carries their business cards with her own and passes them out to her friends who drive Lexus. “These guys are like family,” she says. “The stability of everyone who works there speaks to the integrity of the business. They take care of their people just like they take care of me. And that’s why I trust them.”

5

As usual, I had an amazing experience at Davenport Motor Company in Plano! When the check engine light came on in my Lexus RX, Rudy advised me to bring it in right away. The mechanic team ran a diagnostic test to pinpoint the issue, and everything including the cost was explained to me upfront. They even provided a loaner car while my vehicle was being serviced. Ill continue to trust Davenport Motor Company for their exceptional service and care every time!

Dear Anonymous, thank you for sharing your incredible experience at Davenport Motor Company! We're glad Rudy and our team provided top-notch service for your Lexus RX. It's fantastic to hear that you appreciated our transparent communication and the convenience of the loaner car. We're honored to have earned your trust, and we look forward to delivering exceptional care during your future visits too!

- Davenport Motor Company - Plano
5

Noel was great, attentive to detail explaining any/all options

Thank you for taking the time to write us a review, Joe! We are very lucky to have Noel as a part of our team here at DMC and we are delighted to hear that your experience with him was so positive. We appreciate your feedback and we look forward to serving you again in the future!

- Davenport Motor Company - Plano
5

happy to have my vehicle back and running better than before!

Dear David, we are thrilled to hear that you are happy with the service! Your satisfaction is our top priority, and we are glad that your vehicle is running better than before. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

- Davenport Motor Company - Plano
5

Great customer service. Quality work done on time. Excellent communication during the service.

Thank you, Larue, for sharing your fantastic experience with us! We're delighted to hear that you found our customer service top-notch and the work performed to be of high quality. At our company, we prioritize delivering exceptional service and open communication. We look forward to serving you again in the future!

- Davenport Motor Company - Plano
5

Lance , Ty!! For being so polite and trying to help me the best way you could. I appreciated your great customer service. I've heard alot of positive things about the place. Si i decided to drive a ways to Davenport. I referred a friend of mine to you. So I'm looking forward to bringing my car needs to yall.Customer satisfaction is a must to me, and honesty most of all.

Thank you, Irma, for your kind words! We're thrilled to hear about your positive experience with Lance. Your satisfaction is our top priority, and we're glad you felt well taken care of. We appreciate the referral and look forward to providing you with excellent service again in the future!

- Davenport Motor Company - Plano
5

Davenport Motors has been my "go to" for me for over 10 years (and 4 different Lexus cars), and they don't disappoint. It's a family company that respects it's customers AND it's employee's, and the latter makes for great interactions between their (very honest) advisors and their clients. I highly recommend them. Rick Wright

Rick, thank you for being a loyal customer for 10 years! We take pride in providing excellent service to our customers and creating a positive work environment for our employees. It's fantastic to hear that you value the interactions with our honest advisors. Thank you for recommending us!

- Davenport Motor Company - Plano
5

Excellent personalized service Honest! The dealer told me I needed new breaks and shocks Davenport said not yet! Cost of inspections less for the same service as dealership.

Thank you for choosing us, Donald! We're thrilled to hear about your positive experience. Providing honest and personalized service is what we strive for. We understand the importance of cost-effective options without compromising quality. If you have any questions or need further assistance, please don't hesitate to reach out.

- Davenport Motor Company - Plano
5

The on-line appointment setting was new to me, but it worked out just fine. Noel did a great job explaining what all the "services" were that I needed. I appreciated that once the car had been initially checked out Noel showed me actual pictures of the needed repairs and allowed me to decide which ones to do. And of course, the complimentary car wash is always appreciated.

Thank you for your great feedback, Bob! We're thrilled to hear that you had a positive experience with us. Providing transparency and allowing our customers to make informed decisions about their repairs is a top priority. We're glad that you enjoyed our complimentary car wash too. We look forward to serving you again in the future!

- Davenport Motor Company - Plano
5

Always a good experience for me!

Thanks for the shout out, David! It's wonderful to hear that your experiences with us have consistently been positive. We're always here to make your time with us enjoyable and stress-free. Here's to many more great experiences together!

- Davenport Motor Company - Plano
5

Very nice and good job.

We appreciate your kind words, John! It's great to hear that you had a positive experience with us. We strive to provide excellent service to all of our customers. Thank you for choosing our company!

- Davenport Motor Company - Plano