Auto Repair Team | Davenport Motor Company

My Davenport Difference: Family

In 1996 the Davenport brothers took a leap of faith. They had been working at a local Lexus dealer, servicing cars. But they felt called to do more.

“We had families to support, kids to educate, bills to pay,” Dave Davenport recalls. “Despite the challenges, we were drawn to the opportunity that having our own business would provide.”

Twenty years later, with all three brothers (Dave, Craig and Daniel) now working in the business, they wouldn’t change their decision. “Our father was a great inspiration for us,” says Craig. “As a minister, he knew the importance of relationship. So that’s what our business was built on: getting to know our customers and treating them with honesty and integrity.”“And keeping their cars running,” adds Daniel.

The Davenport “family” includes not only the brothers but their employees, as well. From the beginning, the brothers committed to a five-day work week, preserving weekends so everyone could spend time with family.

This family-friendly work atmosphere has helped foster deep loyalty and longevity, so that Davenport customers get to know their service advisors and the technicians who work on their cars.

What’s in store for the next 20 years? While times may change, the values and integrity that undergird this service business won’t change. “We’re not fancy or showy,” declares Dave, “but as long as customers want honesty and fair service, we’ll be here.”

Customer Img 1 | Davenport Motor Company

My Davenport Difference: Dependability

Jim Reed is that most precious of customers: he believed in you when you were just starting out, and he has trusted your service ever since. That’s the special relationship Jim—along with other long-time customers— shares with the Davenport Motor Company guys.

Twenty years ago in 1996, Davenport was a fledgling independent Lexus service shop, and Jim was a guy looking to buy his first Lexus—a used 1991 LS400 sedan with 70,000 miles. The sales person referred Jim to Davenport—the guys he trusted to give Jim straight advice on the car’s shape—and Davenport gave the car a thumbs up. He hasn’t looked back since.

“Davenport always services my cars,” says Jim. “They are honest, reliable, dependable, and just fun to do business with. Over the years, they’ve inspected every used Lexus before I bought it, and serviced the car until it was time for the next one! Now I bring both of our cars in every 5,000 miles for oil changes and anything else we may need.” As we celebrate 20 years of dependable, honest service, we invite you to tell your friends and neighbors about Davenport Motor Company. We appreciate your business!

Customer Img 2 | Davenport Motor Company

My Davenport Difference: TLC

“Dad, we want to ride in Mom’s car. Your car is just so not cool.”

Dave G. smiles. He remembers the days of shrinking down in the front seat of his Dad’s not-so-cool car, hoping no one saw him.

Now he knows better. With a family to support, kids to educate, and dogs to transport, Dave cherishes his well-loved, well-maintained, high-mileage LS430 sedan. He appreciates the lessons he learned from his Dad of how to take care of a car, performing maintenance and repairs, and being more concerned about what’s on the inside than the outside—even though his LS430 looks pretty good for nine years old!

Customer Img 3 | Davenport Motor Company

My Davenport Difference: Honesty

Bill Owens watched as the saleswoman patted the hood of the black jade pearl Lexus LS400. “This car will last for 500,000 miles,” she declared. It was 1990 and Lexus had just been introduced as a luxury car brand, competing with Mercedes-Benz, Cadillac and BMW. Bill was hooked.

In 2002, Bill and his family moved to Texas, still driving the Lexus. The car’s mileage was increasing, and every time Bill took it to the dealer for regular maintenance, he left with a long list of “needed repairs.”

One day as he left the dealer, he noticed a newly opened Lexus service shop in Plano. Davenport Motor Company had arrived! On impulse, he pulled in and asked them to look at the car, then look at the list of “needed repairs.” What he heard from Davenport was exactly as he suspected: he didn’t “need” all those repairs at all. And Davenport’s second opinion was free.

He has never been back to the dealer, and his trust in Davenport is unwavering

“I kept this car because of Davenport,” he said. “We’re getting ready to turn 500,000 miles. I guess we’ll prove that saleswoman right!” An accountant by profession, Bill knows value for his investment. He knows he will receive fair pricing, excellent service, and honest work at Davenport.

Like all customers, Bill is special at Davenport. It’s rare to find an original 1990 Lexus with an original owner. It’s even rarer to turn 500,000 miles. But as long as he wants to keep the car going, Davenport will make it happen.

Customers | Davenport Motor Company

My Davenport Difference: Family

In the Moore household, you don’t get rid of a car—you pass it to the next driver in line. And the next. And the next.

The story begins with a 1994 Lexus that Mary Moore drove, then her husband, then her son, and finally her daughter, Caroline. When that car met its untimely end in 2011, Caroline needed a new—er, different—car. So what was the family’s solution? Grandmother Francille McCarthy offered her 2004 Toyota Avalon, seven years old with a mere 43,000 miles.

But the solution wasn’t that easy! Mary was driving the Avalon. So for Caroline to get the Avalon, Mary needed a new car. A REAL new car this time! Her pick? A new Lexus IS250 convertible.

The Moore family’s secret to automobile longevity is Davenport Motor Company. Davenport not only keeps all these cars straight, it also keep them running. All the cars get regular check-ups and routine maintenance. Plus, Davenport tracks future needs, such as brakes, so Caroline can get her car serviced while she’s home from college.

But just as much as the Moore family relies on Davenport’s expertise, they also value Davenport’s emphasis on family—such as being closed on weekends so staff can spend time with their families. After all, family should come first, and Davenport is keeping multiple generations of the Moore family driving safely.

My Davenport Difference: Personal Service

As a wedding planner, McKenzie Wollin sooths frayed nerves, remains calm through family squabbles, and makes every bride feel extra-special. This is how she treats others—and this is how she likes to be treated.

McKenzie had always wanted a Lexus IS250. So a friend called her one day and said, “I have the perfect car for you! This guy I know just got dumped by his fiancée—and he had just bought her an IS250. She gave back the ring and the car and left town. You sure don’t want his ring, but the car has your name all over it!” And it did.

Her friend’s advice, however, didn’t stop at buying the car. She also told McKenzie that she HAD to get the car serviced at Davenport. There was just no other place to go.

McKenzie had taken the car to its original dealer for service, but felt like a number—shuffled around, treated nicely but impersonally. She was just one more car owner, getting one more service job.

Then she remembered Davenport.

When she walked in for her first service appointment, McKenzie was blown away by how she was treated. “The guy in the front office stood up and came out to greet me as I came through the door,” she said. “He knew my name and said they were expecting me. How great is that?”

This personal service matched exactly what McKenzie wanted. Now she brings her car to Davenport for everything, and will never go back to the dealer for service. She uses a free loaner car when her car needs to stay awhile, and she relies on Davenport to notify her when she’s due for non-routine maintenance, such as a brake job.

“I won’t go anywhere else, and I will only buy a Lexus from now on! And I’m hoping the next one will be family-size.”

Customer Img 5 | Davenport Motor Company

My Davenport Difference: Trust

Tracy Bodenheimer knows what it’s like to buy a used car. And she knows what it’s like to have a bad service experience after buying the car.

Fifteen years ago Tracy was a single mom, working hard to support herself and her kids. She wanted a Lexus because of their reputation for safety and reliability. So after a long search, she located the perfect car: a Lexus that was only a few years old, being sold by a local dealer who assured her it had passed its inspection with flying colors.

Two weeks later, Tracy was back at the dealership with a leaking radiator—and a $2100 repair bill.

A friend recommended she have Davenport look at the car before making the repair. So she had the car towed across the Metroplex to the original Davenport location near TI at LBJ and Central. The verdict? The car needed a $10 radiator cap—not a new radiator.

Eventually the radiator was replaced—as was the car. And four Lexus later, Tracy still comes to Davenport for everything: oil changes, tire rotations, routine maintenance, service calls.

“I will never go anywhere else and I will only drive a Lexus because of Davenport,” says Tracy enthusiastically. “As a woman, I know I can trust them to be honest with me about the work my car needs. And that is NOT the experience I had before!”

Tracy is such a Davenport fan that she carries their business cards with her own and passes them out to her friends who drive Lexus. “These guys are like family,” she says. “The stability of everyone who works there speaks to the integrity of the business. They take care of their people just like they take care of me. And that’s why I trust them.”

4

I have used Davenport motor many times over the years and brought several of my vehicles to them. My car was one of the first cars if not, the first car to be brought in the minute their doors opened and I was having some brake pads replaced, a squeak looked at, and a new serpentine belt put on, I ended up canceling all the work later that day except for the break replacement to no-fault of theirs. Just a personal decision. My car was not ready until the next day at 3 PM. I just thought that was an exceptionally long time just to replace brakes. A little disappointed on this trip to them

5

All service techs are Lexus certified mechanics. I’ve been using Davenport Motors for almost 50 years since opening their first location in Richardson Tx. I’ve been a customer ever since. Good honest people! Jerry Williams

5

Wonderful service!

Thank you for the kind words, Arlene! It was a pleasure serving you. We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can assist you with, please don't hesitate to reach out.

- Davenport Motor Company - Plano
5

They checked out all areas applicable for a 5000 mile check, changed the oil and rotated the tires, checked battery and inspected brakes, steering and suspension components, lower ball joints, drive shaft, belts and hoses, A/C filter and engine air filter. Then they washed and vacuumed the car and gave it a Test drive. During this time I was reading comfortably in a well-appointed, cool lobby waiting area. It doesn’t get any better than this. They also advised me on what I should expect for the 120,000 mile check that’ll be due in about 10,000 miles. I’ll definitely call them for future repair needs—I was really impressed!

Thank you for taking the time to share your outstanding experience with us! We strive to provide exceptional service and are thrilled that we exceeded your expectations during your recent visit. your commendations for our thorough inspection, convenient waiting area, and expert advice mean the world to us. It was a pleasure serving you, and we look forward to being your go-to repair shop for all your future car needs!

- Davenport Motor Company - Plano
5

I had 99 ES300 in for scheduled service. As always Rudy took care of me and kept me updated as to items that looked good and those that might need attention they discovered during inspection. Car was serviced and returned in a timely manner. I have been a Davenport customer for two decades and feel comfortable doing business with them.

Dear Anonymous, thank you for taking the time to leave us a review! We're thrilled to hear about your positive experience with Rudy and that you feel comfortable doing business with us. We appreciate your loyalty over the years and look forward to serving you for many more decades to come!

- Davenport Motor Company - Plano
5

I’ve been relying on Davenport Motors to service my Lexus vehicles for years. I have never been disappointed with their service. Always professional, reasonably priced and when needed, they provide a clean loaner car at no charge.

Thank you for your trust in Davenport Motors, Olin! We're happy to hear about your positive experiences with our service. Customer satisfaction is always our top priority, and we strive to make your experience convenient and enjoyable. We look forward to serving you again in the future!

- Davenport Motor Company - Plano
5

Excellent to work with. Rudy helped me with service this time and I will definitely be back.

Thank you for your awesome review Jerzy. We look forward to seeing you on your next visit.

- Davenport Motor Company - Plano
5

My car quit working last Friday on highway 75. It was a bad timing since that afternoon temperature was above 96 degrees! Waiting for AAA tow truck 🛻 over 3 hrs along the sizzle side road wasn’t fun at all…Can’t start the engine due bad alternator per the tow truck drive, it needed to be towing to the shop. I contacted Rudy at Davenportmotors per my sister in law recommendation since I’ve never been to this shop. Call and explained to Rudy my dilemma. He said the shop about to close so if I can leave the car in their parking lot, they will look at it on Monday since the shop closed for the weekend. Monday morning sharply after 8AM, Rudy called, said they checked the car and bad alternator must be replaced. He estimated the cost and when the car should be ready for pickup. That afternoon, I received the text indicates the car is ready but the shop about to closed. Mention to Rudy it’s rushed hour traffic right now so I will pickup the next morning? He said that is fine. I came to Davenportmotors met Rudy next morning, he was very pleasant, briefly described the service and provide the invoice to pays. He also mentioned the car already washed and waiting outside. At Davenportmotors, the shop facility is very nice and neat, customer waiting area is clean, coffee and water for refreshment nearby and well stocked. Overall I’m very happy with service received. Keep up the great job Rudy! Please pass on the sincerely thank you to the technician as well. Tien V.

Tien, what a terrible way to spend an afternoon. Car breakdowns are never any fun. We are so glad your sister in law recommended us and that you had a positive experience. Thank you very much for your business and please let us know if there is anything we can do for you in the future.

- Davenport Motor Company - Plano
5

This was an exceptional experience for us. From the first phone call to the pick up. We were treated with respect and value. The gentleman took the time to explain repairs and safety concerns. You were recommended to us and we will certainly be back and recommend your service to others.A heartfelt thank you..

Thank you Jeanne. We appreciate you giving us a try and that you were happy with our service. Let us know when ever you need anything.

- Davenport Motor Company - Plano
5

Thank you so much for the 5 stars Sriramamurthy.

- Davenport Motor Company - Plano