Auto Repair Team | Davenport Motor Company

My Davenport Difference: Family

In 1996 the Davenport brothers took a leap of faith. They had been working at a local Lexus dealer, servicing cars. But they felt called to do more.

“We had families to support, kids to educate, bills to pay,” Dave Davenport recalls. “Despite the challenges, we were drawn to the opportunity that having our own business would provide.”

Twenty years later, with all three brothers (Dave, Craig and Daniel) now working in the business, they wouldn’t change their decision. “Our father was a great inspiration for us,” says Craig. “As a minister, he knew the importance of relationship. So that’s what our business was built on: getting to know our customers and treating them with honesty and integrity.”“And keeping their cars running,” adds Daniel.

The Davenport “family” includes not only the brothers but their employees, as well. From the beginning, the brothers committed to a five-day work week, preserving weekends so everyone could spend time with family.

This family-friendly work atmosphere has helped foster deep loyalty and longevity, so that Davenport customers get to know their service advisors and the technicians who work on their cars.

What’s in store for the next 20 years? While times may change, the values and integrity that undergird this service business won’t change. “We’re not fancy or showy,” declares Dave, “but as long as customers want honesty and fair service, we’ll be here.”

Customer Img 1 | Davenport Motor Company

My Davenport Difference: Dependability

Jim Reed is that most precious of customers: he believed in you when you were just starting out, and he has trusted your service ever since. That’s the special relationship Jim—along with other long-time customers— shares with the Davenport Motor Company guys.

Twenty years ago in 1996, Davenport was a fledgling independent Lexus service shop, and Jim was a guy looking to buy his first Lexus—a used 1991 LS400 sedan with 70,000 miles. The sales person referred Jim to Davenport—the guys he trusted to give Jim straight advice on the car’s shape—and Davenport gave the car a thumbs up. He hasn’t looked back since.

“Davenport always services my cars,” says Jim. “They are honest, reliable, dependable, and just fun to do business with. Over the years, they’ve inspected every used Lexus before I bought it, and serviced the car until it was time for the next one! Now I bring both of our cars in every 5,000 miles for oil changes and anything else we may need.” As we celebrate 20 years of dependable, honest service, we invite you to tell your friends and neighbors about Davenport Motor Company. We appreciate your business!

Customer Img 2 | Davenport Motor Company

My Davenport Difference: TLC

“Dad, we want to ride in Mom’s car. Your car is just so not cool.”

Dave G. smiles. He remembers the days of shrinking down in the front seat of his Dad’s not-so-cool car, hoping no one saw him.

Now he knows better. With a family to support, kids to educate, and dogs to transport, Dave cherishes his well-loved, well-maintained, high-mileage LS430 sedan. He appreciates the lessons he learned from his Dad of how to take care of a car, performing maintenance and repairs, and being more concerned about what’s on the inside than the outside—even though his LS430 looks pretty good for nine years old!

Customer Img 3 | Davenport Motor Company

My Davenport Difference: Honesty

Bill Owens watched as the saleswoman patted the hood of the black jade pearl Lexus LS400. “This car will last for 500,000 miles,” she declared. It was 1990 and Lexus had just been introduced as a luxury car brand, competing with Mercedes-Benz, Cadillac and BMW. Bill was hooked.

In 2002, Bill and his family moved to Texas, still driving the Lexus. The car’s mileage was increasing, and every time Bill took it to the dealer for regular maintenance, he left with a long list of “needed repairs.”

One day as he left the dealer, he noticed a newly opened Lexus service shop in Plano. Davenport Motor Company had arrived! On impulse, he pulled in and asked them to look at the car, then look at the list of “needed repairs.” What he heard from Davenport was exactly as he suspected: he didn’t “need” all those repairs at all. And Davenport’s second opinion was free.

He has never been back to the dealer, and his trust in Davenport is unwavering

“I kept this car because of Davenport,” he said. “We’re getting ready to turn 500,000 miles. I guess we’ll prove that saleswoman right!” An accountant by profession, Bill knows value for his investment. He knows he will receive fair pricing, excellent service, and honest work at Davenport.

Like all customers, Bill is special at Davenport. It’s rare to find an original 1990 Lexus with an original owner. It’s even rarer to turn 500,000 miles. But as long as he wants to keep the car going, Davenport will make it happen.

Customers | Davenport Motor Company

My Davenport Difference: Family

In the Moore household, you don’t get rid of a car—you pass it to the next driver in line. And the next. And the next.

The story begins with a 1994 Lexus that Mary Moore drove, then her husband, then her son, and finally her daughter, Caroline. When that car met its untimely end in 2011, Caroline needed a new—er, different—car. So what was the family’s solution? Grandmother Francille McCarthy offered her 2004 Toyota Avalon, seven years old with a mere 43,000 miles.

But the solution wasn’t that easy! Mary was driving the Avalon. So for Caroline to get the Avalon, Mary needed a new car. A REAL new car this time! Her pick? A new Lexus IS250 convertible.

The Moore family’s secret to automobile longevity is Davenport Motor Company. Davenport not only keeps all these cars straight, it also keep them running. All the cars get regular check-ups and routine maintenance. Plus, Davenport tracks future needs, such as brakes, so Caroline can get her car serviced while she’s home from college.

But just as much as the Moore family relies on Davenport’s expertise, they also value Davenport’s emphasis on family—such as being closed on weekends so staff can spend time with their families. After all, family should come first, and Davenport is keeping multiple generations of the Moore family driving safely.

My Davenport Difference: Personal Service

As a wedding planner, McKenzie Wollin sooths frayed nerves, remains calm through family squabbles, and makes every bride feel extra-special. This is how she treats others—and this is how she likes to be treated.

McKenzie had always wanted a Lexus IS250. So a friend called her one day and said, “I have the perfect car for you! This guy I know just got dumped by his fiancée—and he had just bought her an IS250. She gave back the ring and the car and left town. You sure don’t want his ring, but the car has your name all over it!” And it did.

Her friend’s advice, however, didn’t stop at buying the car. She also told McKenzie that she HAD to get the car serviced at Davenport. There was just no other place to go.

McKenzie had taken the car to its original dealer for service, but felt like a number—shuffled around, treated nicely but impersonally. She was just one more car owner, getting one more service job.

Then she remembered Davenport.

When she walked in for her first service appointment, McKenzie was blown away by how she was treated. “The guy in the front office stood up and came out to greet me as I came through the door,” she said. “He knew my name and said they were expecting me. How great is that?”

This personal service matched exactly what McKenzie wanted. Now she brings her car to Davenport for everything, and will never go back to the dealer for service. She uses a free loaner car when her car needs to stay awhile, and she relies on Davenport to notify her when she’s due for non-routine maintenance, such as a brake job.

“I won’t go anywhere else, and I will only buy a Lexus from now on! And I’m hoping the next one will be family-size.”

Customer Img 5 | Davenport Motor Company

My Davenport Difference: Trust

Tracy Bodenheimer knows what it’s like to buy a used car. And she knows what it’s like to have a bad service experience after buying the car.

Fifteen years ago Tracy was a single mom, working hard to support herself and her kids. She wanted a Lexus because of their reputation for safety and reliability. So after a long search, she located the perfect car: a Lexus that was only a few years old, being sold by a local dealer who assured her it had passed its inspection with flying colors.

Two weeks later, Tracy was back at the dealership with a leaking radiator—and a $2100 repair bill.

A friend recommended she have Davenport look at the car before making the repair. So she had the car towed across the Metroplex to the original Davenport location near TI at LBJ and Central. The verdict? The car needed a $10 radiator cap—not a new radiator.

Eventually the radiator was replaced—as was the car. And four Lexus later, Tracy still comes to Davenport for everything: oil changes, tire rotations, routine maintenance, service calls.

“I will never go anywhere else and I will only drive a Lexus because of Davenport,” says Tracy enthusiastically. “As a woman, I know I can trust them to be honest with me about the work my car needs. And that is NOT the experience I had before!”

Tracy is such a Davenport fan that she carries their business cards with her own and passes them out to her friends who drive Lexus. “These guys are like family,” she says. “The stability of everyone who works there speaks to the integrity of the business. They take care of their people just like they take care of me. And that’s why I trust them.”

5

The Davenport crew is good and thorough. They do really fine work, and don't oversell needless jobs. Friendly and fair.

Thank you for the 5-star review, Danny! We're thrilled to hear that you had a great experience with our team. It's our goal to provide excellent service without overselling unnecessary repairs. We appreciate your kind words about our work and look forward to serving you again in the future!

- Davenport Motor Company - Plano
5

This was my first experience with Davenport Motor Co. Lance was my service rep. I was very pleased with the way my problem was solved. Davenport has a new customer!

Joyce, thank you for choosing Davenport Motor Co. for your service needs. We're glad to hear that Lance provided a satisfying experience. We look forward to serving you again in the future!

- Davenport Motor Company - Plano
5

Thank you, Clive, for taking the time to leave us a five-star review! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again!

- Davenport Motor Company - Plano
5

Thank you for giving us a 5-star rating, Cesar! We're thrilled to know that you had a great experience with us. If there's anything else we can do to make your next visit even better, please let us know. We look forward to serving you again!

- Davenport Motor Company - Plano
5

Noel and the technician diagnosed the issue, provided an estimate and how long it would take. Very pleased

Thank you for the positive feedback! We strive to provide excellent service and we are happy to hear that you had a great experience with our team. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future!

- Davenport Motor Company - Plano
5

Great service with Lance.

Thank you for the awesome review, Charlotte! We're thrilled to hear that Lance provided you with great service. It's always our goal to deliver top-notch experiences to our customers. If you need anything in the future, please don't hesitate to reach out.

- Davenport Motor Company - Plano
5

I have been a customer of Davenport Motors for more than 15 years. I feel confident having my car serviced there because they have always been honest with me, willing to take the time to answer my questions, and have never pushed a service that was not needed. Additionally, they are courteous, helpful with providing a loaner car, and complete the work in a timely manner. An added bonus is the complementary car wash provided after every service!

Dear Elizabeth, thank you for being a loyal customer for over 15 years! We're delighted to hear about your positive experiences with us. Providing honest and efficient service, along with exceptional customer care, is our priority. We're thrilled that you appreciate the little extras like the complimentary car wash and loaner car. It's customers like you that make our job rewarding. Thank you for your kind words.

- Davenport Motor Company - Plano
5

I've been coming for probably 13 years now. My parents drove Toyotas and Lexus, and I always have too. It's a match made in heaven with Davenport, since that's all they work on. I think it goes without saying at this point that Davenport is the best place in the metro to take your Toyota or Lexus. They are honest, show you everything and let you make the decision. They are as knowledgeable as it comes because they only really work on one make, and it helps keep prices down when you compare bang for buck. On top of all of that, if the work is going to take awhile, you get a free Corolla rental. The front office staff is very friendly and relaxed as well. I just don't know why you'd go anywhere else. The only thing that makes me reluctant to leave this review is the fact that it's getting harder and harder to schedule with them since everyone is using them now.

Stephen, thank you for being a loyal customer for over a decade! We appreciate your kind words and are glad to hear that you've had positive experiences with us. We understand the popularity and the demand for our services is growing, but we'll always do our best to accommodate everyone. We look forward to seeing you again soon!

- Davenport Motor Company - Plano
5

Courteous service, fast turnaround and the car got washed! I've recommended Davenport Motors to all sorts of people that own Toyota/Lexus products....particularly when out of warranty. And one indication of the care they take, just look into the service bay area...the floor appears spotless.

Thank you, Karl! We sincerely appreciate your kind words and recommendation. It's great to hear that you had a positive experience with our team and enjoyed the extra touches, like the car wash. We strive to provide top-notch service and keep our facility in top shape. We look forward to serving you and your friends in the future!

- Davenport Motor Company - Plano
5

Exceptional service

Thank you, Landon, for the great review! We're thrilled to hear that you had an exceptional experience with our service. Customer satisfaction is our top priority, and it's always rewarding to receive such positive feedback. We look forward to serving you again soon!

- Davenport Motor Company - Plano