Auto Repair Team | Davenport Motor Company

My Davenport Difference: Family

In 1996 the Davenport brothers took a leap of faith. They had been working at a local Lexus dealer, servicing cars. But they felt called to do more.

“We had families to support, kids to educate, bills to pay,” Dave Davenport recalls. “Despite the challenges, we were drawn to the opportunity that having our own business would provide.”

Twenty years later, with all three brothers (Dave, Craig and Daniel) now working in the business, they wouldn’t change their decision. “Our father was a great inspiration for us,” says Craig. “As a minister, he knew the importance of relationship. So that’s what our business was built on: getting to know our customers and treating them with honesty and integrity.”“And keeping their cars running,” adds Daniel.

The Davenport “family” includes not only the brothers but their employees, as well. From the beginning, the brothers committed to a five-day work week, preserving weekends so everyone could spend time with family.

This family-friendly work atmosphere has helped foster deep loyalty and longevity, so that Davenport customers get to know their service advisors and the technicians who work on their cars.

What’s in store for the next 20 years? While times may change, the values and integrity that undergird this service business won’t change. “We’re not fancy or showy,” declares Dave, “but as long as customers want honesty and fair service, we’ll be here.”

Customer Img 1 | Davenport Motor Company

My Davenport Difference: Dependability

Jim Reed is that most precious of customers: he believed in you when you were just starting out, and he has trusted your service ever since. That’s the special relationship Jim—along with other long-time customers— shares with the Davenport Motor Company guys.

Twenty years ago in 1996, Davenport was a fledgling independent Lexus service shop, and Jim was a guy looking to buy his first Lexus—a used 1991 LS400 sedan with 70,000 miles. The sales person referred Jim to Davenport—the guys he trusted to give Jim straight advice on the car’s shape—and Davenport gave the car a thumbs up. He hasn’t looked back since.

“Davenport always services my cars,” says Jim. “They are honest, reliable, dependable, and just fun to do business with. Over the years, they’ve inspected every used Lexus before I bought it, and serviced the car until it was time for the next one! Now I bring both of our cars in every 5,000 miles for oil changes and anything else we may need.” As we celebrate 20 years of dependable, honest service, we invite you to tell your friends and neighbors about Davenport Motor Company. We appreciate your business!

Customer Img 2 | Davenport Motor Company

My Davenport Difference: TLC

“Dad, we want to ride in Mom’s car. Your car is just so not cool.”

Dave G. smiles. He remembers the days of shrinking down in the front seat of his Dad’s not-so-cool car, hoping no one saw him.

Now he knows better. With a family to support, kids to educate, and dogs to transport, Dave cherishes his well-loved, well-maintained, high-mileage LS430 sedan. He appreciates the lessons he learned from his Dad of how to take care of a car, performing maintenance and repairs, and being more concerned about what’s on the inside than the outside—even though his LS430 looks pretty good for nine years old!

Customer Img 3 | Davenport Motor Company

My Davenport Difference: Honesty

Bill Owens watched as the saleswoman patted the hood of the black jade pearl Lexus LS400. “This car will last for 500,000 miles,” she declared. It was 1990 and Lexus had just been introduced as a luxury car brand, competing with Mercedes-Benz, Cadillac and BMW. Bill was hooked.

In 2002, Bill and his family moved to Texas, still driving the Lexus. The car’s mileage was increasing, and every time Bill took it to the dealer for regular maintenance, he left with a long list of “needed repairs.”

One day as he left the dealer, he noticed a newly opened Lexus service shop in Plano. Davenport Motor Company had arrived! On impulse, he pulled in and asked them to look at the car, then look at the list of “needed repairs.” What he heard from Davenport was exactly as he suspected: he didn’t “need” all those repairs at all. And Davenport’s second opinion was free.

He has never been back to the dealer, and his trust in Davenport is unwavering

“I kept this car because of Davenport,” he said. “We’re getting ready to turn 500,000 miles. I guess we’ll prove that saleswoman right!” An accountant by profession, Bill knows value for his investment. He knows he will receive fair pricing, excellent service, and honest work at Davenport.

Like all customers, Bill is special at Davenport. It’s rare to find an original 1990 Lexus with an original owner. It’s even rarer to turn 500,000 miles. But as long as he wants to keep the car going, Davenport will make it happen.

Customers | Davenport Motor Company

My Davenport Difference: Family

In the Moore household, you don’t get rid of a car—you pass it to the next driver in line. And the next. And the next.

The story begins with a 1994 Lexus that Mary Moore drove, then her husband, then her son, and finally her daughter, Caroline. When that car met its untimely end in 2011, Caroline needed a new—er, different—car. So what was the family’s solution? Grandmother Francille McCarthy offered her 2004 Toyota Avalon, seven years old with a mere 43,000 miles.

But the solution wasn’t that easy! Mary was driving the Avalon. So for Caroline to get the Avalon, Mary needed a new car. A REAL new car this time! Her pick? A new Lexus IS250 convertible.

The Moore family’s secret to automobile longevity is Davenport Motor Company. Davenport not only keeps all these cars straight, it also keep them running. All the cars get regular check-ups and routine maintenance. Plus, Davenport tracks future needs, such as brakes, so Caroline can get her car serviced while she’s home from college.

But just as much as the Moore family relies on Davenport’s expertise, they also value Davenport’s emphasis on family—such as being closed on weekends so staff can spend time with their families. After all, family should come first, and Davenport is keeping multiple generations of the Moore family driving safely.

My Davenport Difference: Personal Service

As a wedding planner, McKenzie Wollin sooths frayed nerves, remains calm through family squabbles, and makes every bride feel extra-special. This is how she treats others—and this is how she likes to be treated.

McKenzie had always wanted a Lexus IS250. So a friend called her one day and said, “I have the perfect car for you! This guy I know just got dumped by his fiancée—and he had just bought her an IS250. She gave back the ring and the car and left town. You sure don’t want his ring, but the car has your name all over it!” And it did.

Her friend’s advice, however, didn’t stop at buying the car. She also told McKenzie that she HAD to get the car serviced at Davenport. There was just no other place to go.

McKenzie had taken the car to its original dealer for service, but felt like a number—shuffled around, treated nicely but impersonally. She was just one more car owner, getting one more service job.

Then she remembered Davenport.

When she walked in for her first service appointment, McKenzie was blown away by how she was treated. “The guy in the front office stood up and came out to greet me as I came through the door,” she said. “He knew my name and said they were expecting me. How great is that?”

This personal service matched exactly what McKenzie wanted. Now she brings her car to Davenport for everything, and will never go back to the dealer for service. She uses a free loaner car when her car needs to stay awhile, and she relies on Davenport to notify her when she’s due for non-routine maintenance, such as a brake job.

“I won’t go anywhere else, and I will only buy a Lexus from now on! And I’m hoping the next one will be family-size.”

Customer Img 5 | Davenport Motor Company

My Davenport Difference: Trust

Tracy Bodenheimer knows what it’s like to buy a used car. And she knows what it’s like to have a bad service experience after buying the car.

Fifteen years ago Tracy was a single mom, working hard to support herself and her kids. She wanted a Lexus because of their reputation for safety and reliability. So after a long search, she located the perfect car: a Lexus that was only a few years old, being sold by a local dealer who assured her it had passed its inspection with flying colors.

Two weeks later, Tracy was back at the dealership with a leaking radiator—and a $2100 repair bill.

A friend recommended she have Davenport look at the car before making the repair. So she had the car towed across the Metroplex to the original Davenport location near TI at LBJ and Central. The verdict? The car needed a $10 radiator cap—not a new radiator.

Eventually the radiator was replaced—as was the car. And four Lexus later, Tracy still comes to Davenport for everything: oil changes, tire rotations, routine maintenance, service calls.

“I will never go anywhere else and I will only drive a Lexus because of Davenport,” says Tracy enthusiastically. “As a woman, I know I can trust them to be honest with me about the work my car needs. And that is NOT the experience I had before!”

Tracy is such a Davenport fan that she carries their business cards with her own and passes them out to her friends who drive Lexus. “These guys are like family,” she says. “The stability of everyone who works there speaks to the integrity of the business. They take care of their people just like they take care of me. And that’s why I trust them.”

5

Five star service as always, would highly recommend Davenport!

Thanks for the 5-star rating! We're thrilled to hear how much you recommend us. We hope to continue providing top-notch service to you and all of our customers at Davenport!

- Davenport Motor Company - Plano
5

Davenport service is awesome and Noel is a pleasure to deal with.

Thank you for the 5-star review, Daniel! We're thrilled to hear that you had an awesome experience with our service and Noel. He is indeed a pleasure to work with, and we're lucky to have him on our team. We hope to serve you again soon!

- Davenport Motor Company - Plano
5

n/a

Thank you for the 5-star rating, Albert! We're glad to know that you had a great experience with us. If you have any questions or need any further assistance, please don't hesitate to reach out. We're always here to help!

- Davenport Motor Company - Plano
5

Ok, I’m modifying my rating. They contacted me after receiving my review, and almost everyone there looked at it to try and analyze what had happened to my car (reddish brown spots all over that looked like blood.) It turns out the reddish tint drops may have been from the offsite car wash they use. They gave me a loaner and had my car detailed. Spots are gone and it looks wayyy better! 🙌🏼. I’ve been going to Davenport for years and never had an issue, until now. Two weeks ago I had the 30k service done on my GX460. I dropped it off at 9:30 am and I was told it would take @ 3 hours. I was given a loaner, but storms were rolling in so I didn’t go anywhere, and didn’t want my own car sitting outside at the service area, so the timing would be perfect. At 2:30 pm, after no communication, I called them to find out the status. The service guy told me he would have to call me back, and did, telling me it would be another hour. When I got there, I had to wait a bit and he made a phone call to (Jeff, I think) asking where the car is. Apparently he had taken it to a car wash off premises, so I waited another 10-15 minutes. He drove it up to me with the drivers side to the exit so I hopped in and left. Fast forward a couple of days, after storms and other things where I didn’t drive it, and I went to pick up my friend. She said, what’s all over your car? It looks like blood! I told her I hadn’t driven it since I had it serviced and maybe someone cut their hand while working on it. (They said they had washed it!) So, I took it to the car wash and had it cleaned again. The red didn’t come off. It appears to be some kind of paint that splashed up on my car with spots on the passenger side and hood. I called and left a message and still have not heard back from anyone. They used to have excellent customer service, and my car would have never been released in this condition. I’ll update if I hear back and the issue is resolved.

5

Great job by Lance

Thank you Suzanne for your kind words about Lance! We're delighted to hear you had a great experience with us.

- Davenport Motor Company - Plano
5

Thank you so much for the 5-star review, Orhan! Your kind words mean a lot to us. We're thrilled to hear that you had a great experience with us. Hearing feedback like yours makes our day! If there's anything else we can do for you, please don't hesitate to reach out.

- Davenport Motor Company - Plano
4

Always courteous and honest on car assessment detail…..have been using Davenport Auto since 1998 ( over 25 years ) 👍👍

5

I couldn't believe how fast my annual maintenance went!

5

Love this shop! Nice guys, very straightforward & super efficient getting me in & out. I trust their work & feel like it is good quality at a fair price. The only hiccup for me is that I don't like the automated appointment machine, so I usually wait and call back until I catch someone available to pick up the phone.

Thanks for the stellar review, Nancy! It's great to hear that you love our shop and appreciate our straightforward service. We're committed to efficiency and quality. We're also here to help with any scheduling concerns you may have. Give us a call anytime!

- Davenport Motor Company - Plano
5

They took good care of my car and fixed a bumper issue I had. Thank you!!

Glad we could help with your bumper issue Nafeesa. Thank you for the review and please let us know if and when you need anything else.

- Davenport Motor Company - Plano